Welcome to HarmonyLingua LLC (“HarmonyLingua,” “we,” “our,” “us”). By requesting or using our interpreting and translation services, you (“Client”) agree to the following terms and conditions.

HarmonyLingua provides professional language services, including over-the-phone interpreting (OPI), video remote interpreting (VRI), consecutive interpreting, and written translation. We strive to deliver every service with accuracy, confidentiality, and professionalism. Our services are offered to support communication, but they are not a substitute for professional advice—legal, medical, or otherwise. Clients are solely responsible for decisions made based on interpreted or translated content.

Fees for services are communicated in advance through written confirmation such as email, proposals, or invoices. Unless otherwise agreed, invoices are due within 30 days of the invoice date. Late payments may be subject to a 1.5% monthly interest charge or the maximum rate permitted by law. Once a session is scheduled and confirmed, it becomes billable even if it is not used in full. Cancellations made with less than 24 hours’ notice may be billed at the minimum session fee, and no-shows are billed in full.

We take confidentiality seriously. HarmonyLingua and its interpreters adhere to strict professional standards, including the NCIHC Code of Ethics and IMIA Standards of Practice. Client information shared for scheduling purposes is treated with care, and we do not collect or store Protected Health Information (PHI) through our website. Clients are responsible for safeguarding access links, platform credentials, and any data they provide for service delivery.

HarmonyLingua will always act in good faith and with professionalism. However, to the fullest extent permitted by law, our liability for any claim arising from services provided will not exceed the total amount paid by the Client for the specific service in question. We are not responsible for indirect or consequential damages, including lost profits, delays caused by technology or internet interruptions, or reliance on interpreted or translated content without verification.

Written translations become the Client’s property once full payment has been received. All proprietary materials created or used by HarmonyLingua, including glossaries, training resources, and interpreter notes, remain the intellectual property of HarmonyLingua.

Either party may terminate service agreements with written notice. Termination does not remove the Client’s obligation to pay any outstanding invoices.

These Terms of Service are governed by the laws of the State of Wyoming, USA. Any disputes shall be resolved in the competent courts of Wyoming. HarmonyLingua reserves the right to update these Terms from time to time, and the most current version will always be available on our website.

By working with HarmonyLingua, you acknowledge and accept these Terms of Service.